return policy
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**Return Policy**
At SARA+MARIE, we strive to provide you with high-quality clothing and accessories that you'll love. However, we understand that sometimes items may not meet your expectations. Please read our return policy carefully before making a purchase.
**1. Eligibility for Returns:**
- To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition as received.
- Returns must be initiated within 14 days of the delivery date.
- All original tags must be attached to the items.
**2. Exclusions:**
- Final sale items are not eligible for return.
- Items purchased during promotional sales or events may be subject to different return policies, as stated during the promotion.
- Swimwear and accessories such as earrings and hair accessories are not eligible for return due to hygiene reasons.
**3. Return Process:**
- To initiate a return, please contact our customer support team at shopsaramarie@gmail.com within the eligible return window.
- Our team will provide you with a return authorization and instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent damage during transit.
**4. Return Shipping:**
- The customer is responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure safe and timely delivery.
- SARA+MARIE is not responsible for any items lost or damaged during return shipping.
**5. Refunds:**
- Returns for in store credit ONLY
**6. Exchange Policy:**
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
**7. Contact Us:**
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at shopsaramarie@gmail.com.
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